Shopping Cart
Last updated: 02/11/2026
These Terms and Conditions are governed by French law.
These terms and conditions of sale are entered into on the one hand by SARL CLIC PHARMA (owner of the Candy Dukes website) whose registered office is located at 1 rue Francis Davso, 13001 Marseille, registered with the Marseille Trade and Companies Register under number 908 827 033 and managing the website www.candydukes.com and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.candydukes.com hereinafter referred to as "the buyer".
Article 1. Purpose
These terms and conditions of sale aim to define the contractual relationship between CLIC PHARMA SARL (owner of the Candy Dukes website) and the buyer, and the conditions applicable to any purchase made through the website www.candydukes.com. Purchasing a product through this website implies the buyer's unreserved acceptance of these terms and conditions of sale, which the buyer acknowledges having read prior to placing their order. Before any transaction, the buyer declares, firstly, that the purchase of products on the www.candydukes.com website is unrelated to their professional activity and is limited to strictly personal use, and secondly, that they have full legal capacity to enter into this agreement under these terms and conditions of sale.
CLIC PHARMA SARL reserves the right to modify these terms and conditions of sale at any time, in order to comply with any new regulations or to improve the use of its website. Therefore, the applicable terms and conditions will be those in effect on the date the order is placed by the buyer.
Article 2. Products
The products offered are those listed on the website www.candydukes.com, subject to availability. CLIC PHARMA SARL reserves the right to modify the product range at any time. Each product is presented on the website with a description outlining its main technical characteristics (capacity, best before date, use, ingredients, nutritional information). The photographs are as accurate as possible but are not contractually binding on the Seller. The sale of products presented on the website www.candydukes.com is intended for all buyers residing in countries that fully authorize the import of these products.
Article 3. Prices
The prices listed on the product pages of the online catalog are in Euros (€), inclusive of all taxes (VAT included), based on the VAT rate applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. CLIC PHARMA SARL reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only price applicable to the buyer. The prices indicated do not include delivery charges, which are billed in addition to the price of the products purchased, according to the total amount of the order.
Article 4. Ordering and payment terms
Before placing any order, the buyer must create an account on the website www.candydukes.com. The account creation section is accessible directly from the menu bar at the top of the website. Each time the buyer visits the site, if they wish to place an order or view their account (order status, profile, loyalty point balance, etc.), they will need to log in using their credentials. CLIC PHARMA SARL offers the buyer the option to order and pay for their products in several steps, with two payment options available:
- Secure payment by credit card via Payplug or PayPal: The buyer selects the products they wish to order and adds them to their "shopping cart," modifies the order if necessary (quantities, product codes, etc.), and verifies the delivery address or enters a new one. Shipping costs are then calculated and displayed to the buyer, along with the name of the carrier. Next, the buyer chooses their preferred payment method: "Pay by credit card" or "Pay with PayPal." The following step allows them to review all the information, read and accept these terms and conditions by checking the corresponding box, and then confirm their order by clicking the "Place Order" button. Finally, the buyer is redirected to the secure Payplug or PayPal interface to securely enter their PayPal account or credit card details. If the payment is accepted, the order is registered and the contract is definitively formed. Payment via PayPal or credit card is irrevocable. In the event of fraudulent use of the card, the buyer may request cancellation of the card payment; the sums paid will then be credited back or refunded. The cardholder is not liable if the disputed payment is proven to have been made fraudulently, remotely, without physical use of their card. To obtain a refund of the fraudulent debit and any bank charges incurred, the cardholder must dispute the charge in writing with their bank within 70 days of the transaction, or 120 days if their contract with the bank stipulates this extension. The debited amounts are refunded by the bank within a maximum of one month after receipt of the cardholder's written dispute. The cardholder will not be charged any fees for the refund.
Order confirmation implies acceptance of these terms and conditions of sale, acknowledgement of having read and understood them fully, and waiver of any conflicting terms and conditions of purchase. All data provided and the recorded confirmation will serve as proof of the transaction. If the buyer has an email address and has provided it on the order form, CLIC PHARMA SARL will send an email confirming the order registration.
If the buyer wishes to contact CLIC PHARMA SARL, they can do so either by mail to the following address: CLIC PHARMA SARL, 1 rue Francis Davso, 13001 Marseille; or by email to the following address: contact@candydukes.com
Article 5. Retention of Title
CLIC PHARMA SARL retains full and complete ownership of the products sold until full payment of the price, including principal, fees and taxes.
Article 6. Withdrawal
Under Article L221-18 of the Consumer Code, the buyer has a period of fourteen days from the delivery of his order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty, with the exception of return costs.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L221-28 of the Consumer Code, the right of withdrawal does not apply to:
- The provision of services fully performed before the end of the withdrawal period and whose performance began after the consumer's express prior agreement and express waiver of their right of withdrawal.
- The supply of goods liable to deteriorate or expire rapidly.
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after delivery, are, by their nature, inseparably mixed with other items.
Returns must be made in their original condition and complete (packaging, accessories, instructions). You are responsible for the condition of the returned items. Any damage to the product during return shipping may invalidate your right of withdrawal.
Return shipping costs are your responsibility.
In the event of exercising the right of withdrawal, SARL CLIC PHARMA will proceed with the reimbursement of the sums paid (with the exception of the contribution to shipping costs), within 14 days following notification of your request.
RIGHT OF WITHDRAWAL FORM
Madam, Sir,
Subject: Cancellation of purchase
I ordered the following product(s) from your establishment on [date], which I received on [date].
I regret to inform you that I am cancelling this purchase, in accordance with Article 1 of the law of 6 January 1988 and my 14-day right of withdrawal.
You will find attached the item for sale and I request, as soon as possible, the reimbursement of the sums paid.
Thank you in advance.
Article 7. Delivery
Deliveries are made to the address indicated on the order form, which must be within the agreed geographical area. Orders are shipped via La Poste using Colissimo (home delivery service with tracking, delivery without signature), Mondial Relay (network of pickup points), or Chronopost Shop2shop (network of pickup points). Delivery times are provided for informational purposes only; if delivery exceeds thirty days from the date of the order, the sales contract may be canceled and the buyer refunded. CLIC PHARMA SARL may provide the buyer with the tracking number for their package via email.
For home delivery via Colissimo, the buyer receives their order at their home address from their postal carrier. If the buyer is not home, they will receive a delivery notice from their postal carrier, allowing them to collect the ordered products from the nearest post office within the timeframe specified by the postal service. The buyer assumes all risks associated with transport from the moment the items leave the premises of CLIC PHARMA SARL. The buyer is required to check the condition of the packaging and its contents upon delivery, in the presence of the postal worker or delivery person. In the event of damage during transport, any claim must be made to the carrier within three days of delivery.
Article 8. Warranty
All products supplied by CLIC PHARMA SARL are covered by the legal guarantee stipulated in Articles 1641 et seq. of the French Civil Code. In the event of a product being non-compliant, it may be returned to CLIC PHARMA SARL, which will accept the return, exchange the product, or issue a refund. All claims, requests for exchange, or refunds must be made by mail to the following address: CLIC PHARMA SARL, 1 rue Francis Davso, 13001 Marseille, France, within thirty days of delivery.
Article 9. Liability
In the context of distance selling, CLIC PHARMA SARL is only bound by an obligation of means. It cannot be held liable for any damage resulting from the use of the Internet, such as data loss, intrusion, viruses, service interruptions, or other unintentional problems.
Article 10. Intellectual Property
All elements of the website www.candydukes.com are and remain the exclusive intellectual property of CLIC PHARMA SARL. No one is authorized to reproduce, exploit, or use in any way whatsoever, even partially, any elements of the website, whether in the form of photos, logos, visuals, or text.
Article 11. Personal Data
CLIC PHARMA SARL is committed to protecting the confidentiality of information provided by the buyer, which may be required for the use of certain services. All information concerning the buyer is processed in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and French Law No. 78-17 of 6 January 1978, as amended. As such, the buyer has the right to access, rectify, erase, restrict processing of, object to processing of, and obtain a copy of their personal data. They may submit a request at any time by mail to the following address: CLIC PHARMA SARL, 1 rue Francis Davso, 13001 Marseille, France, or via our contact form . In the event of an unsatisfactory response, the buyer may file a complaint with the CNIL (www.cnil.fr).
Article 12. Dispute Resolution
These terms and conditions of distance selling are governed by French law. Any disputes or litigation will be subject to the jurisdiction of the court in Marseille.