Delivery

Your order has been shipped.

Your order is carefully prepared and shipped within 24 business hours . No shipments are made on Saturdays, Sundays, or public holidays.

As soon as your order is shipped, you will receive an email with your tracking number . You can also find it in your customer account. Shipping costs and the weight of your package are displayed in real time in your shopping cart.

Delivery within mainland France

Delivery to a Mondial Relay collection point, at the point of your choice from among thousands of points in France.

Free delivery on orders over €69, for parcels up to 3.5 kg.

Standard prices (basket under €69)

Reduced rate (basket of €69 or more, parcel over 3.5 kg)

Is your basket over €69 but weighs more than 3.5 kg? You automatically benefit from a reduced rate:

For Corsica, delivery is handled by Colissimo.

Delivery in Europe

We deliver to Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal. We do not deliver to the United Kingdom.

Free delivery on orders over €99, for parcels up to 3.5 kg.

Standard prices (baskets under €99)

Reduced rate (basket of €99 or more, parcel over 3.5 kg)

Collection at a relay point

Your parcel will remain available at your chosen collection point for 5 days . After this period, it will be returned to us. Shipping costs are non-refundable if the parcel is not collected.

Fragile products

Our packages are carefully protected, but some products remain sensitive during transport:

• Cans : They may sustain some impacts during transport. A dented can cannot be exchanged.
• Molded chocolates (rabbits, bears, eggs): fragile, they cannot be exchanged if they arrive broken.
• Glass bottles : despite reinforced protection, breakage is still possible. No refund will be given unless a claim is made upon delivery.
• In summer : chocolates may arrive melted due to the heat. No claims will be accepted for chocolate that has melted during the summer months.

Reception and complaints

You have the right to open your parcel in front of the delivery person or at the collection point to check its contents. If there is a problem, make a note of it immediately.

No claims will be accepted if the package was received without reservation. For deliveries to an automated locker, check your package on-site and contact the carrier directly from the locker.

A question about your delivery?

Our team will respond to your questions via our contact form . You will also find many answers in our frequently asked questions .